Hours of operation not being respected

Sorry to say that many customers have been abusing and not respecting the hours of operation here at the property for years (showing up early/late, not dropping off by the designated cut off time.) The info has been posted on the website since 2006 and disclosed to the customer at the time of their first visit and every time a customer makes a booking thereafter. We reached our 15-year anniversary on this most recent Memorial Day weekend, with that said, we think its about time to stick to our protocol 100%. Business hours are our office hours. When we are closed, we are closed, the gate will be closed, therefore you cannot come in before we open and after hours. If you call us expecting special treatment, we are sorry. Yes, we live here on site, and even more so for that fact that we have to separate work from home, since this is a 7 day/week job. We are not done working after the office hours end, the care we provide for the dogs starts when we wake up to the time we go to bed. We are an alternative boarding facility that requires a different set of rules to make it run safely and correctly, all that we ask is that our protocol is followed and respected. We have and will continue to work out the best possible timing for appointments within our windows of operation. In the case that these rules are not followed, we will no longer be able to do business with that customer.